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Blog Posts
What ‘AI is working’ means for the firms in this article Before the list, the criteria. Working does not mean impressive demos or teams who can describe what they did. Working means: measurable time recovered per employee, a clear and defensible compliance posture, adoption above 60 percent of licensed users within 90 days, and outcomes the […]
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If your team is going to use AI, and they already are, the real decision is not whether. It is which tools, with what data, and with what guardrails in place. Most professional services firms I talk to are somewhere between two extremes: a handful of employees quietly using free ChatGPT for client work, and […]
Here is a scene that plays out in professional services firms every day. A paralegal is drafting a client brief. She has a deadline. She knows a good AI tool could get her a first draft in twenty minutes instead of two hours. She opens a free version of ChatGPT on her work computer, pastes in the […]
A note on perspective Midnight Blue implements Microsoft 365 Copilot for professional services firms. We have a financial interest in how you answer this question. That is exactly why I want to be straight with you about the full picture, including the scenarios where I would tell a firm to wait, or to start smaller than […]
Think about a competitor in your space. Same size, same client base, similar service mix. They spent the last six months building an AI workflow their team actually uses every day. Not experimenting. Using. Meeting prep that takes ten minutes instead of an hour. Client briefings finished before lunch instead of the following morning. Senior […]
