Support

We know that your time is important and that most people don’t like having to call IT, but Midnight Blue network support isn’t like other IT services. Even though our systems are designed to prevent emergency calls, from time to time it is necessary to reach out. In the event that you should need our Help Desk, you can be sure that your call will be answered by a friendly and knowledgeable team member who will get your problem solved fast so you can get back to business as usual.

Before contacting our support team, it’s important that you have a few bits of information handy to make your support experience as seamless as possible. Have the following ready (if possible):

Your name and location
Where and how to contact you in case we have a question
A description of the problem and its severity
Any error messages you received
What was processing at the time the problem occurred
The applications and software versions you’re using
Any recent hardware or software changes made to system

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