The cloud is one of the best ways providers can make their services accessible, but not all businesses have the same needs. Some might host their cloud-based services on-site, while others might outsource the management to a third-party organization. Hosted VoIP is one of the most common ways businesses utilize the cloud, but what makes it better than the traditional on-site method of hosting? Let’s dig in.
Comprehensive communication is an extremely important part of modern business functionality. Traditional telephone systems may have been necessary a decade ago, but they can be expensive. VoIP manages to fulfill the same role, but by using the bandwidth you already pay for rather than layering on additional telephone expenses. A VoIP system works by sending and receiving sounds as data packets across your Internet connection. It works by simply packing and unpacking the data packets. The primary reason for this shift is that small businesses are able to manage their telephone systems more effectively while also reducing their overall cost.
These days, hosted VoIP presents many options that essentially boil down to a virtual call center. Rather than hosting a standalone server in your office, your telephone system will be hosted in the cloud and accessed through your web browser.
Before investing in a VoIP platform, you’ll need to determine what type of control you want over your technology. If you like tampering with settings and configurations, you can host your own PBX phone server, but if you don’t mind paying someone else to do this, you can spend a little extra a month to not worry about the settings at all, instead letting someone else do it for you.
A normal VoIP solution will give your business a way to cut the capital costs of buying, hosting, and maintaining any on-site telephony server. The provider handles the costs of maintenance and will take responsibility for ensuring the reliability of the system. This affords you much more time to focus on managing your business instead of worrying about your telephone solution.
VoIP downtime can be a nuisance, and therefore, you should avoid it at all costs. Why not try Star2Star a try, the hybrid voice solution offered by the team at Midnight Blue? We can help with every stage of the process, including designing, implementing, and managing your VoIP system. To learn more, reach out to us at 412.342.3800 or click here.