The Ultimate Guide to Success in Managed IT Services

Managed IT services is the wave of the future in ensuring continuous and proactive IT support for businesses of all sizes and industries, especially as “business-as-usual” changes. This guide will help you understand the key components of managed services, the importance, and what to consider in this “new normal” when it comes to technology.

Managed Services vs. Break/Fix IT

This crisis marks the end of the break/fix model of IT services. Businesses can’t afford to wait for something to go wrong and then pay exorbitant rates for repairs and recovery, especially when teams are working remotely, and business data is in the cloud. 

With a managed IT services provider, you’ll gain a proactive approach in keeping your systems up and running for a monthly fee. Managed IT services is the wave of the future. According to Clutch, 59% of IT providers have moved from a break/fix model to managed services.

Business Continuity

Managed services ensure business continuity, and more so during the pandemic. Many companies were able to continue business-as-usual during the COVID-19 crisis because of telecommuting and teleconferencing tools, as well as by hosting business information cloud. All of these technologies enabled continuous accessibility and collaboration. 

Enabling Remote Workforces 

Managed services allowed businesses to continue operating efficiently and effectively with a split or staggered workforce or an entirely remote workforce throughout the pandemic. Before the crisis, many available technologies gave businesses an ability to coordinate teams, efforts, and activities among different geographical locations. However, small and mid-sized companies rarely needed to use them as much. Now though, smaller and more local businesses need access to these technologies as well. 

Cloud Computing

Access to the cloud is paramount for reliable communication and videoconferencing. Managed IT service providers allowed more and more businesses to set up private and hybrid cloud computing in order to share private information and make collaboration more secure. This way, the threat of tainted downloads and attachments is removed, while productivity and collaboration exceed expectations. 

Cybersecurity

During COVID-19, cybercrimes and attacks have dramatically increased. Many of these attacks came via emails that fed on stress, fears, and anxieties. Still, cyberattacks and security breaches are ongoing threats. Managed IT services provided continuous protection and security measures to keep business assets, data, users, and customers safe and secured. 

The Future of Managed Services

Businesses need technology as they never have before. Subsequently, this technology needs to be provided, maintained, and guarded by expert IT providers. Now that the world has ramped up in regard to technology, cybersecurity, and new collaborative tools, there is no going back. The crisis has provided many technology and business opportunities, but companies need the support of a managed IT service provider to seize these opportunities. 

We’re here for you. Contact our IT experts at MidnightBlue to guide you through the technological advancements and opportunities your small and medium-sized business will need now and in the future.