To all of our valued clients:
As an organization, Midnight Blue has been closely tracking Coronavirus (COVID–19) and the impact it continues to have on businesses and communities. Not surprisingly, we are receiving an influx of calls most directly tied with remote work, as well as clients approaching us for assistance in expanding their remote work readiness.
I’m reaching out to you personally let you know that our team is here to help, and we have been working non-stop to make sure that your businesses are IT-ready for dealing with remote work and other needs during this crisis. We have already spoken with many of you, but rest assured that our team is continuing to provide support as we navigate the next steps.
Our teams come first! We are staying abreast of updates and advisories on how to handle the situation as it unfolds. Needless to say, it is a very good idea to notify your team members to stay home if they have any indication of illness such as fever, cough, or shortness of breath.
We remain committed to providing you the best customer service and are committed to our mission of keeping your services Always On. We are ready, able, and experienced at working remotely so that we can allow our employees to make the best decision for themselves and their families, while still offering you the same experience you’ve come to love from the Team at Midnight Blue.
Here are some good resources for planning your team for remote work:
Onsite Work: OnSite services will be reserved for critical issues only to minimize potential exposure for our staff and yours. Requests for OnSite dispatch will be reviewed on a case by case basis by Midnight Blue management.
Continuity of Service: We have a staffing and coverage plan in place to remain responsive to your systems’ and process needs to ensure continuity of service in support of your business. As a BlueCentral Managed IT Support client, we have security, disaster recovery, and remote access systems in place and tested for your organization already. If you are not sure about the status of your network or have questions about the options, please don’t hesitate to contact us.
VoIP Phone Systems: If you have Star2Star VoIP phone service with us, we can accommodate any need to forward phones or prepare your handsets to work remotely.
Supply Chains: Given the lack of shipments from China, there is a shortage of PC equipment and other IT hardware nationwide. We will continue to our best to provide you with the best options available to support your IT needs, but please note that backorders and delays are very high right now.
Phishing and Scams: We are also seeing a substantial increase in Phishing e-mails related to Coronavirus targeting users at many organizations. It’s very important to notify your staff to be wary of clicking links in any e-mails they receive regarding Coronavirus.
Active Communication: As the situation changes and federal, state, and local directives are issued that may impact the ability to conduct business, we will work to provide you with necessary updates.
We recognize this is a challenging time in the world but feel confident that as a company and community we can get through this together. We are all here to help at Midnight Blue and we are committed to assisting you in every way possible.
At Midnight Blue, we’ve been serving our customers for 15 years. While our 15th year anniversary is going a little differently than we expected, we’re still here taking care of our customers, and we’ll continue to be here for another 15 years–and many more. We look forward to keeping your businesses running, and we look forward to celebrating together soon.